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Privacy Policy

At Crystal Bay Lodge, we are committed to maintaining the privacy and security of our guests' personal information. This privacy policy outlines how we collect, use, and protect your data when you engage with us, whether through our website, services, or during your stay.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

  • Personal Information: Your name, contact details, payment information, and booking history when you make a reservation or inquire about our services.
  • Website Data: Information such as your IP address, browser type, and pages visited when you interact with our website. This helps us improve the user experience and enhance our services.
  • Communication Data: Records of your correspondence with us, including emails and messages, to ensure we provide you with the best customer service.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, we may use your data for:

  • Booking and Reservation: To process your reservations and ensure a smooth experience during your stay.
  • Customer Service: To respond to inquiries, provide assistance, and manage your account with us.
  • Marketing and Communication: With your consent, we may send promotional offers, newsletters, and other marketing communications about our services.
  • Website Improvement: To analyze website usage and improve the design, functionality, and content of our website.
  • Legal Compliance: To comply with legal obligations, including security measures and data retention requirements.

3. Data Sharing and Disclosure

Crystal Bay Lodge respects your privacy and only shares your data with trusted third parties when necessary. These include:

  • Service Providers: We work with third-party service providers to process payments, manage reservations, and maintain our website. These providers have access to your data only to perform their functions and are obligated to protect it.
  • Legal Obligations: We may disclose your information if required by law, such as in response to court orders or government requests.
  • Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, but you will be notified of such changes.

4. Data Security

Protecting your personal data is a top priority at Crystal Bay Lodge. We implement strict security measures, both online and offline, to safeguard your information from unauthorized access, loss, or misuse. Our website uses encryption technologies to secure sensitive data, such as payment details, and we regularly review our security protocols to ensure the highest standards of protection.

5. Your Privacy Rights

As a guest, you have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Request corrections or updates to your personal information.
  • Delete Your Data: Request the deletion of your personal data, except where we are legally required to retain it.
  • Withdraw Consent: If you have given us consent for marketing communications, you can withdraw it at any time.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and collect usage data. Cookies are small text files stored on your device that help us analyze traffic, personalize content, and remember your preferences. You can manage or disable cookies through your browser settings, but please note that doing so may affect the functionality of our website.

7. Changes to This Policy

Crystal Bay Lodge reserves the right to modify this privacy policy at any time. Any changes will be posted on this page, and significant updates will be communicated to you via email or on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

We value your trust and are committed to protecting your privacy at every step of your experience with Crystal Bay Lodge.